Privacy Policy

Our privacy commitment

Serve Ourselves is committed to handling your personal information in accordance with our Privacy Policy and the Zambian Privacy rules and regulations.

This Policy is a summary of how we, at Serve Ourselves handle your personal information. Note that we may revise this Privacy Policy from time to time. Whenever there is a revision, the revised Private Policy will be posted on our website and it will take effect. 

Key points about how Serve Ourselves’ Privacy Policy

  • We collect personal information from people who are connected to our operations and activities; where personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
  • We collect personal information when it is required for general business purposes and we collect it by lawful means and not in any other means;
  • We take all reasonable steps to protect all of the personal information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure;
  • We will never share your personal information with a third party (including other organizations) for their own direct marketing purposes;
  • You can opt out or you can also update your information by sending changes to [email protected]  

Note that we can collect information from people connected to our operations and activities such as employees, supporters, volunteers.

Why do we collect your personal information for the following reasons:

  • To communicate with you about our operations and activities including donations, volunteering events, campaigns news and other events;
  • To process your donation, registration or store purchase and provide you with goods or services requested;
  • To ensure our information and services reach the people who need them, to improve and evaluate our programs and services, and to ensure the accuracy of our records;
  • For recruitment purposes;

Where we collect your personal information for a specific purpose not outlined above, we will provide you with a collection notice which explains the primary purpose and any related secondary purposes for which we are collecting your personal information.

To whom does Serve Ourselves disclose your personal information?

We do not share your information with any other organization.


If you have any queries or would like to make a complaint regarding relating to our Privacy Policy or the manner in which we handle your personal information, please contact us on [email protected]